FAQ

We hope you can find the answers to your questions here, if not, please send us an email at customerservice@thefore.com or a direct message on our Instagram page @theforeseries. We always love hearing from you. 

+ What is THE FORE?

THE FORE, founded in 2018 by KIM JONES, redefines the conventional notions of the digital retail space through championinslow, intentional, conscious consumption. THE FORE exhibits limited edition, exclusive designer collaborations titled ‘SERIES’ featuring the distinctive talent of independent creatives and KIM JONES.

+ How often do you release collections?

Each SERIES is available for purchase in limited quantities on WWW.THEFORE.COM for a limited time. After this period, the designs in that SERIES will be archived and unavailable, so hurry while stocks last.

+ How do you decide who collaborates?

We believe that collaboration is the future of retail. We are dedicated to searching for creatives, designers, artists and entrepreneurs from all over the world to disrupt the industry and bring you, our customers, what you feel is missing in the current retail climate - all while supporting independent talent. If you know someone who should collaborate with us let us know! You can email us at enquiries@thefore.com, we'll be waiting for you on the other side.

+ Do you have a physical store I can visit?

THE FORE brings you trunkshows in different cities around the world. Visit our TRUNKSHOW page (when we launch them) to see when the next one is. Right now we do not have any permanent physical stores located in the Philippines or internationally.

+ Do you have accredited resellers?

WWW.THEFORE.COM is the only place where you can purchase the designs from our SERIES. Anything sold under a different store or site is not accredited by THE FORE.

+ Any plans on co-designing clothing in the future?

Absolutely. The best part about THE FORE is our creative freedom in sharing independent and emerging talent is limitless, we have many collaborations lined up so feel free to stay connected on social media at @theforeseries. You can also subscribe to our newsletters to stay updated. Each SERIES is available for 12 weeks, after which we will be debuting new collections.

+ Where does THE FORE ship to?

THE FORE ships worldwide and may take up to 7-12 days to arrive (but we do our best to bring it to you even faster). Please note that items shipped outside of the Philippines may be subject to import duties, taxes and/or charges which are not included in the total cost of your order. Please note that there may be some products that we are unable to ship to certain locations, please email us at customerservice@thefore.com should you need more information. Please check with your country’s customs office to determine what these additional costs will be prior to placing your order.

+ When will I get my order?

For anywhere outside of the Philippines please allow between 5-10 days. In the Philippines it may take 2-4 business days within Metro Manila. Provincial deliveries may take 6-9 business days. If there are any unusual delays outside of the provided timeline, reach out to customerservice@thefore.com! We’ll be happy to help.

For international orders, once shipment is confirmed, please allow 7-12 days for delivery. This does not include customs handling and processing. You may track your order on the DHL website using your tracking number found in the order confirmation email.

Please allow us 1 to 2 business days for us to receive and process your order. (We’ll work hard to do it as soon as possible.)

+ How much is shipping?

We’ve taken care of the shipping for you if you order during our preview, pre-selling period launched before every collection or if you ship to an address within the Philippines! For international shipping outside of the Philippines it will be calculated at time of checkout. Please note additional import duties and taxes may be charged to the customer. Please check with your country’s customs office to determine what these additional costs will be prior to placing your order.

+ How will I know if my order has been confirmed?

You will receive an order confirmation email when your order has been processed.

+ How can I track my order?

You will receive an order confirmation email when your order has been processed.

+ How will I know if my order has been confirmed?

You can input your tracking number into the designated space on our couriers’ website. We use W Express for the Philippines and DHL for international orders.

+ Can I change my shipping address?

Unfortunately once shipping has been confirmed we cannot edit your shipping address. If you need any assistance, please feel free to reach out to us at customerservice@thefore.com and we’ll do our very best to help.

+ How is my piece shipped?

Each piece will be carefully packed in a special presentation box containing a unique product pamphlet inside. All packages are shipped to address provided by the customer. Orders sent to the Philippines are sent via W Express. International orders will be sent via DHL Express. You will receive a tracking number. Once the item has been posted we are not responsible for delayed, stolen, lost or damaged packages.

+ How do I pay?

We accept payments via bank transfer (for customers in the Philippines) and credit card payments through PayPal. You do not need a Paypal account to pay with your credit card. We accept all major credit cards through Paypal. PayPal allows you to make payments using a variety of methods including: PayPal balance, bank account, debit card, and credit card. During checkout, you will be redirected onto the PayPal website to complete your order.

+ Can I return or exchange my item?

To return or exchange your order, please email customerservice@thefore.com and provide the reasons for return or exchange. All returns and exchanges must be made within fourteen (14) days of the delivery arrival date for international orders and for Philippine orders it must be made within seven (7) days.

Card refunds may take up to ten (10) business days for your bank to complete. This can vary between card issuers and unfortunately, we are unable to influence this. All goods need to be returned in their THE FORE original packaging, including all boxes, care cards, pamphlets and bubble wrap. If such goods are not returned in the complete, original packaging, a refund or exchange may not be issued. Returned goods that are damaged, worn or altered will not be accepted and may be sent back to the customer.

Our products are delicate. Please make sure to keep them in their box. We will not accept products that are dented, scratched or crushed unless they are damaged. Proof of such damage must be provided when such return or exchange is initiated by the customer. Upon receipt of your returned goods, we will notify you that the good was received and is being inspected. After inspection, we will notify you of the approval or rejection of your requested refund.

Please email customerservice@thefore.com for the delivery address.

+ Who can I speak to about my customer service enquiries?

THE FORE is based in Manila, and available for customer service [customerservice@thefore.com] at the following times:

Monday - Friday, 8am - 8pm GMT+8 / Saturday - Sunday, 10am - 4pm GMT+8

Emails to this address will be answered within 24-48 hours.